TERMS & CONDITIONS
Orders are shipped every Monday. We ship 2nd class signed for Royal Mail. All shipping costs include handling and PayPal. We provide tracking numbers once we have sent the parcel out. If your package hasn’t arrived in 2 weeks, contact us and we will locate your package for you.
From the date of ordering, we aim to make, post and have your package to you within 5-20 working days within the UK, outside the UK if your package is found to be damaged or pilfered upon arrival, you should retain your package and contact the delivery carrier for further instruction. Please also contact us so we can help in any way we can. Please note Journeyman Handcraft cannot accept any responsibility for loss or damage due to theft or pilfering whilst can take several weeks so please take that into consideration packages are in transit.
We exclusively ship to the USA, CANADA, AUSTRALIA, UNITED KINGDOM, GERMANY, SWITZERLAND and SWEDEN.
We cannot be held responsible for any import taxes or duties charged to international orders by the receiving country. Please check with your country’s customs office if you have any concerns before ordering. Any import taxes or duties are the sole responsibility of the customer.
If your package hasn’t arrived in 6 weeks, contact us and we will locate your package for you.
POLICY ON RETURNED PARCELS:
If an item is returned back to us due to customer error i.e; an incorrect address being supplied, the resident has since moved property or any other reason beyond Journeyman Handcrafts' control, it is then down to the customer to cover the cost of re-delivery.
We will attempt to contact the customer to acquire payment for additional shipping and will hold the product for 14 days, however if no reply is received within 14 days, the order will be cancelled and refunded, minus the cost of the initial shipping charge.
To return an item you must contact us within 7 days of the arrival of your package. Returned items must be in new and unused condition. Shipping and handling charges are non refundable. Returns should be sent to the return address on the original package.
In the unlikely circumstance that you would like to return a product please do this by Royal Mail Tracked and Signed.
MADE TO ORDER ITEMS RETURNS POLICY:
Please be aware that we reserve the right to refuse the return of a made to order item. However, we will do our best to accommodate and resolve and issues as best we can.